Refunds & Returns

 

Understanding the refund and return process is crucial for both consumers and retailers. A well-defined policy can enhance customer satisfaction and foster trust in the brand. This document outlines the essential components of an effective refunds and returns policy.

Typically, a standard return policy allows customers a specific timeframe to return items. For instance, a 30-day return window is common in the retail industry. This timeframe provides customers with adequate opportunity to assess the product and determine if it meets their expectations. During this period, it is essential that the item remains in its original condition, unworn or unused, and retains all tags and packaging.

To initiate a return, customers are generally required to provide proof of purchase, such as a receipt. This step is vital as it verifies the transaction and helps streamline the return process. Upon acceptance of the return request, retailers often provide a return shipping label and detailed instructions for returning the item.

In cases where items are received damaged or defective, it is advisable for customers to report these issues immediately upon receipt. Prompt communication allows retailers to assess the situation and take corrective action, which may include issuing a refund or sending a replacement item.

It is important to note that certain items may be classified as non-returnable. These typically include perishable goods, custom products, and personal care items. Retailers should clearly communicate these exceptions to avoid confusion and ensure compliance with the policy.

Refunds are usually processed after the returned item has been received and inspected. Customers can expect to receive their refund within a specified timeframe, often within 10 business days, depending on the retailer's processing capabilities and the financial institution involved.

For international transactions, additional considerations may apply. For example, customers in the European Union may benefit from a 14-day cooling-off period, allowing them to cancel or return their order without justification. This policy is designed to protect consumer rights and enhance the shopping experience.

In summary, a clear and concise refunds and returns policy is essential for maintaining customer satisfaction and loyalty. By establishing transparent guidelines and ensuring effective communication, retailers can create a positive shopping experience that encourages repeat business.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at billing@akay.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at billing@akay.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at billing@akay.ca.